Tag Archives: customer service

The Bukys Believe…

In God. In Hard Work. In Family. In Integrity. DB’s Plumbing and Drain may be a plumbing company, but we also want to be a positive influence on both our work family and our community. There are so many ways … Continue reading

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Jackie Takes Over!

This week, I (Jackie) am taking over the blog! You may recognize me from taking your appointment or answering your questions when you call the office. Working in customer service is challenging in many ways, but I found it to … Continue reading

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Our 10 Year Anniversary!

This week I’d like to tell you a little bit about our award-winning customer service team in the office. Commonly, our office is staffed by Jackie manning the phone and Rachel (me!) taking care of all other office matters. With … Continue reading

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A Message From Jennifer

This week we have a special message from our Vice President, Jennifer! “Hello everyone! I wanted to take a moment to thank you all for your trust, support and encouragement over the years. “Thank You” are 2 little words that … Continue reading

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Maintain Your Plumbing and Yourself

Is it hot enough for you? It is for us in the office and especially for our techs! We’re so excited for this heat wave to break. This week, we’ve been tackling water heaters, pressure reducing valves, and quite a few clogged toilets. … Continue reading

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5 Things Your Plumber Wish You Knew!

1. If we can finish a job quickly, it’s typically due to our years of experience and expertise. If it takes longer than expected, know that we are working hard to get your job done and get to our next … Continue reading

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There’s a Plumber in All of Us…

What a busy time for the company! Our techs are taking care of our neighbors and getting it done. This week in the office, we had a meeting highlighting the great reviews everyone has received lately. 15+ 5 star reviews … Continue reading

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Employee of the Month Spotlight: Shane

We are going to take the time to highlight one of our employees every month. This month, we have chosen Shane!  Shane is a great tech who works hard to get the job done. He has creative solutions for plumbing needs … Continue reading

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First Annual Food Drive!

We are happy to announce DB’s Plumbing and Drain’s first annual food drive! There is a real need in the community we live, work, and raise our children in for access to food. We are proud to call Prince William County … Continue reading

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Introducing Jackie!

Please join us in welcoming our newest employee, Jackie! She is our newest customer service representative and will be assisting you with appointments, questions you may have and any/all customer service needs you may have. She’ll be answering your calls and helping … Continue reading

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